Help & Support
PDF Genie Pro Help & Support
Support information, issue-report guidance, and quick help for common PDF Genie Pro questions.
Need Help?
If you face issues with opening PDFs, file management, PDF tools, permissions, search, or app behavior, please contact support with the details of the issue.
What to Share
- Device model
- Android version
- App version
- Feature name
- Screenshot or short video
- Short description of what happened
Common Topics
- PDF not opening correctly
- Merge, split, compress, lock, or unlock issues
- Folder scanning or refresh delays
- Ads not loading because of network or blockers
- Search or OCR issues with scanned PDFs
Important Note
Password removal works only when the correct password is provided by the user. PDF Genie Pro does not bypass, crack, or guess passwords.
Contact Support
Email: mdrzdeveloper@gmail.com
Privacy Policy: Open Privacy Policy
Developer Blog: Visit Developer Blog